Internet stomer Services – Gaming – Gibraltar (with translation)

French with Dutch Internet stomer Services – Gaming – Gibraltar

Belgian French with Dutch Internet HelpDesk Customer Service Agent
£19,380 + Relocation Package

Our busy International Call Centre is currently looking to recruit full time bilingual Helpdesk Agents for our Belgian Customer Service Desk.

You will have a key role to play in ensuring that we deliver a betting and gaming service that is second to none.
Position Attributes:

Excellent verbal skills with a polite and courteous manner.
The ability to establish a rapport with our customers.
Attention to detail.
A flexible working approach.
Position Requirements:
Experience within a Customer Service role is desirable.
Strong Interest in sport is essential .
Experience within the betting industry an advantage.
Fluent in French/Dutch and English is essential.
In return we can offer
An opportunity to join the leading sports bookmaker.
A fun and friendly working environment.
A competitive salary.

Customer Service (Sportsbook, Casino )

1 Placing telephone bets in accordance with client instructions in a quick and accurate fashion ensuring positive experience for customer

2 Dealing with Customer queries, resolving issues in a fair and professional way in accordance with Company policy

3 Responding to customer contact by either Chat or Email using Boldchat software using agreed style.

4 Processing customer payments and withdrawals in accordance with agreed Security procedures

Web Site Content/ Content Manager

1 Creation of Static Content to promote events/ products on web site, taking into account popularity of sport within specified country

2 Creation of new Sports and Events for display on website.

3 De-activation of existing Sports and Events that are un-suitable for specified website


1 Translation of all web site content and translator database into specified language.

2 Use of Translator tool to update/ amend translations as required

3 Use of games and poker cms to maintain and update content of Casino/ Games/ Slots for specified language

Customer Analysis

1 Analysis of profitability of customers of specified company using Data Warehouse, Ad-Hoc and Toad.

2 Highlighting unprofitable customer to International Manager and Trading Manager with recommendations on appropriate action.


1 Resolving issues with relating to Web Site/ Translations using IT Ticketing system when necessary