French with Dutch Internet stomer Services – Gaming – Gibraltar
Belgian French with Dutch Internet HelpDesk Customer Service Agent
£19,380 + Relocation Package
Our busy International Call Centre is currently looking to recruit full time bilingual Helpdesk Agents for our Belgian Customer Service Desk.
You will have a key role to play in ensuring that we deliver a betting and gaming service that is second to none.
Excellent verbal skills with a polite and courteous manner.
The ability to establish a rapport with our customers.
Attention to detail.
A flexible working approach.
Experience within a Customer Service role is desirable.
Strong Interest in sport is essential .
Experience within the betting industry an advantage.
Fluent in French/Dutch and English is essential.
In return we can offer
An opportunity to join the leading sports bookmaker.
A fun and friendly working environment.
A competitive salary.
Customer Service (Sportsbook, Casino )
1 Placing telephone bets in accordance with client instructions in a quick and accurate fashion ensuring positive experience for customer
2 Dealing with Customer queries, resolving issues in a fair and professional way in accordance with Company policy
3 Responding to customer contact by either Chat or Email using Boldchat software using agreed style.
4 Processing customer payments and withdrawals in accordance with agreed Security procedures
Web Site Content/ Content Manager
1 Creation of Static Content to promote events/ products on web site, taking into account popularity of sport within specified country
2 Creation of new Sports and Events for display on website.
3 De-activation of existing Sports and Events that are un-suitable for specified website
1 Translation of all web site content and translator database into specified language.
2 Use of Translator tool to update/ amend translations as required
3 Use of games and poker cms to maintain and update content of Casino/ Games/ Slots for specified language
1 Analysis of profitability of customers of specified company using Data Warehouse, Ad-Hoc and Toad.
2 Highlighting unprofitable customer to International Manager and Trading Manager with recommendations on appropriate action.
1 Resolving issues with relating to Web Site/ Translations using IT Ticketing system when necessary